Last Updated: February 2025
At Convertly, we want you to be completely satisfied with our service. This Refund & Cancellation Policy outlines the terms under which you may request refunds or cancel your subscription.
By subscribing to our service, you acknowledge that you have read, understood, and agreed to this policy.
We offer a 7-day money-back guarantee for all new subscriptions. If you're not completely satisfied with our Service within your first 7 days, you may request a full refund, no questions asked.
To request a refund within the 7-day period:
We'll process your refund within 5-10 business days. The refund will be credited back to your original payment method.
You can cancel your subscription at any time:
Alternatively, contact our support team at support@convertly.my with your cancellation request.
Your subscription remains active until the end of your current billing period. You'll continue to have full access to all features until that time, and you won't be charged again after cancellation.
Example: If you cancel on January 15th and your billing cycle renews on February 1st, you'll have access until February 1st, and no further charges will apply.
We do not provide prorated refunds for partial months. If you cancel mid-cycle, you'll have access until the end of the billing period, but you won't receive a refund for the unused portion.
The 7-day money-back guarantee applies to yearly subscriptions as well. If you cancel within the first 7 days, you'll receive a full refund.
After the 7-day period, yearly subscriptions are non-refundable. However, you retain access to the Service for the full year you've paid for.
Payment gateway transaction fees (ToyyibPay, Billplz, SenangPay, ChipIn) are non-refundable. These fees are charged by third-party payment processors, not by Convertly, and we cannot recover them once a transaction is processed.
When you receive a refund for your subscription, it only covers the Convertly subscription fees, not any payment gateway fees incurred on transactions through your salespages.
You may cancel your subscription at any time as described in Section 3. Upon cancellation, your account will be downgraded to a free tier (if available) or suspended at the end of your billing period.
We reserve the right to suspend or terminate accounts that violate our Terms of Service or engage in fraudulent activities. In such cases, no refunds will be issued.
After cancellation or termination, your data (salespages, products, customer data) will be retained for 30 days before permanent deletion. You can export your data during this period or contact us to extend the retention period.
Once your refund is approved, we'll process it within 5-10 business days. The actual time it takes for the refund to appear in your account depends on your payment method and bank:
If you don't receive your refund within the expected timeframe, please contact our support team.
If our Service experiences significant downtime that prevents you from using our platform, we may issue prorated credits or partial refunds at our discretion. This applies only to outages lasting more than 24 hours.
If you're accidentally charged twice for the same billing period, contact us immediately for a full refund of the duplicate charge.
In some cases, we may offer account credits instead of cash refunds. Credits can be used for future subscription payments and are valid for 12 months.
If you have any questions about this Refund & Cancellation Policy or need to request a refund or cancellation, please contact us:
When contacting us about a refund or cancellation, please include:
We typically respond to all inquiries within 24-48 hours during business days (Monday-Friday, excluding public holidays in Malaysia).
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after policy changes constitutes acceptance of the updated terms.
Material changes will be communicated via email to all active subscribers at least 30 days before the changes take effect.
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