Terms of Service

Last Updated: February 2025

1. Introduction

Welcome to Convertly ("we," "our," or "us"). By accessing or using our platform, services, and website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

If you do not agree to these Terms, you may not use our Service. Your continued use of the Service following any changes to these Terms constitutes your acceptance of the updated Terms.

2. Description of Service

Convertly is a platform that enables users to create, manage, and publish salespages using AI-powered tools. Our Service includes:

  • AI-powered salespage generation
  • Salespage hosting and management
  • Payment gateway integrations
  • Analytics and reporting tools
  • Product and order management

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice.

3. User Responsibilities

As a user of our Service, you agree to:

  • Provide accurate and complete information when creating your account
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Comply with all applicable laws and regulations
  • Not use the Service for any illegal or unauthorized purpose
  • Not transmit spam, viruses, or malicious code
  • Not attempt to gain unauthorized access to our systems or networks
  • Respect the intellectual property rights of others

4. Content and Intellectual Property

4.1 Your Content

You retain full ownership of all content you create using our Service, including salespages, product information, and customer data ("Your Content"). You grant us a license to host, display, and transmit Your Content solely for the purpose of providing the Service to you.

4.2 Our Content

The Service, including its design, features, and functionality (excluding Your Content), is owned by Convertly and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, or distribute our content without our prior written consent.

4.3 AI-Generated Content

AI-generated content created using our tools is owned by you. However, you are responsible for ensuring that such content complies with these Terms and all applicable laws. We make no warranties about the accuracy or quality of AI-generated content.

5. Subscription and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. By subscribing to a plan, you agree to pay the specified fees for the duration of your subscription.

5.2 Payment Gateway Fees

When you receive payments from customers through our integrated payment gateways, transaction fees apply. These fees are charged by the respective payment gateway providers, not by Convertly:

  • ToyyibPay: RM1.00 + 1% per transaction
  • Billplz: RM0.50 + 1.5% per transaction
  • SenangPay: RM0.50 + 1.5% per transaction
  • ChipIn: 2.5% per transaction
  • Bank Transfer: No additional fees (customer pays transfer fees)

5.3 Billing and Renewal

Subscriptions are billed monthly or yearly as selected during signup. Your subscription automatically renews unless cancelled before the next billing cycle. You'll receive an email reminder 7 days before each renewal.

5.4 Cancellation

You may cancel your subscription at any time from your account settings. Your access continues until the end of your current billing period. We do not provide prorated refunds for partial months.

6. Refund Policy

We offer a 7-day money-back guarantee for new subscriptions. If you're not satisfied with our Service within your first 7 days, contact our support team for a full refund. After 7 days, refunds are evaluated on a case-by-case basis.

Refunds do not apply to payment gateway fees already incurred on transactions processed through your account.

7. Limitation of Liability

To the fullest extent permitted by law, Convertly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from or related to your use of the Service.

Our total liability shall not exceed the amount you paid for your subscription in the 12 months preceding the claim.

8. Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without prior notice, for any reason, including but not limited to:

  • Breach of these Terms
  • Violating any applicable laws or regulations
  • Engaging in fraudulent or illegal activities
  • Abusing our systems or other users

Upon termination, your right to use the Service immediately ceases. You may export Your Content before termination, but we are not obligated to retain it after your account is closed.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Contact Us

If you have any questions about these Terms, please contact us:

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